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List Price: $16.95Amazon.com's Price: $11.53 You Save: $5.42 (32%)as of 03/17/2010 23:29 EDT
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Binding: Paperback
Dewey Decimal Number: 303.69
EAN: 9780071446525
Edition: 1
ISBN: 0071446524
Label: McGraw-Hill
Manufacturer: McGraw-Hill
Number Of Items: 1
Number Of Pages: 284
Publication Date: August 26, 2004
Publisher: McGraw-Hill
Studio: McGraw-Hill
Features:- ISBN13: 9780071446525
- Condition: NEW
- Notes: Brand New from Publisher. No Remainder Mark.
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Editorial Review:
Product Description:
The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior
Discover skills to resolve touchy, controversial, and complex issues at work and at home--now available in this follow-up to the internationally popular Crucial Conversations.
Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly--and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly--sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces.
Crucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like:
*An employee speaks to you in an insulting tone that steps crosses the line between sarcasm and insubordination. Now what?
*Your boss just committed you to a deadline you know you can't meet--and not-so-subtly hinted he doesn't want to hear complaints about it.
*Your son walks through the door sporting colorful new body art that raises your blood pressure by forty points. Speak now, pay later.
*An accountant wonders how to step up to a client who is violating the law. Can you spell unemployment?
*Family members fret over how to tell granddad that he should no longer drive his car. This is going to get ugly.
*A nurse worries about what to say to an abusive physician. She quickly remembers "how things work around here" and decides not to say anything.
Everyone knows how to run for cover, or if adequately provoked, step up to these confrontations in a way that causes a real ruckus. That we have down pat. Crucial Confrontations teaches you how to deal with violated expectations in a way that solves the problem at hand, and doesn't harm the relationship--and in fact, even strengthens it.
Crucial Confrontations borrows from twenty years of research involving two groups. More than 25,000 people helped the authors identify those who were most influential during crucial confrontations. They spent 10,000 hours watching these people, documented what they saw, and then trained and tested with more than 300,000 people. Second, they measured the impact of crucial confrontations improvements on organizational and team performance--the results were immediate and sustainable: twenty to fifty percent improvements in measurable performance.
Average Rating: 
Rating:  -
THIS BOOK WILL CHANGE YOUR LIFE ( WORK,RELATIONSHIPS AT HOME,FRIENDS),IF YOU UNDERSTAND AND PRACTICE THE SKILLS DESCRIBED IN THE BOOK.IT CHANGED MY LIFE.MANY THANKS TO THE AUTHORS.
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This is a very helpful book.
The writing is a bit rough, but the message is essential.
If you are ready to put in some real work to relationshops and improve them, this book gives you some useful tools.
Highly recomend it.
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I had a wonderful time reading the book (and taking notes). It reminded me of the multiple occasions in which I have failed for lack of skills, but also showed me that there is a methodology to follow next time I have to confront a violated expectation (probably within the next five minutes)
Rating:  -
As the title indicates this book is about crucial confrontations. It starts off by defining what a crucial confrontation is and why we should care to have it. Then discusses how to know what crucial confrontation to hold and if one should hold it. After that comes what to do during a crucial confrontation and last but not least what to do after it. I believe that Crucial Confrontations are a crucial tool/mechanism that any successful leader should have in his arsenal. If used effectively, it helps ... Read More
Rating: -
Nice: Adj. A pleasant, nonconfrontational attitude that eventually kills you. Are you too "nice" to confront failure? The authors promise to equip you "never to walk away from another conflict again". Their message is good news for both the work place and our personal relationships. They note successful leaders rarely if ever use their power to motivate people. Having just listened to a sermon on I Peter with its themes of treating people with gentleness and respect, I thought how biblical this was. ... Read More
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