|
|
|
|
|
|
|
|
List Price: $16.95Amazon.com's Price: $11.53 You Save: $5.42 (32%)as of 03/15/2010 01:28 EDT
Availability: Usually ships in 24 hours
This item ships for FREE with Super Saver Shipping.
Binding: Paperback
Dewey Decimal Number: 153.6
EAN: 9780071401944
Edition: 1
ISBN: 0071401946
Label: McGraw-Hill
Manufacturer: McGraw-Hill
Number Of Items: 1
Number Of Pages: 256
Publication Date: June 18, 2002
Publisher: McGraw-Hill
Studio: McGraw-Hill
Features:- ISBN13: 9780071401944
- Condition: NEW
- Notes: Brand New from Publisher. No Remainder Mark.
Accessories:
Related Items:
Alternate Versions: Click to Display
Browse for similar items by category: Click to Display
Editorial Review:
Product Description:
Foreword by Stephen R. Covey, Author of The 7 Habits of Highly Effective People
A PAPERBACK ORIGINAL
"Most books make promises. This one delivers. These skills have not only helped us to change the culture of our company, but have also generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."--Dain M. Hancock, President, Lockheed Martin Aeronautics
A powerful, seven-step approach to handling difficult conversations with confidence and skill
"Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any highimpact situation with confidence.
Average Rating: 
Rating:  -
THIS BOOK WILL CHANGE YOUR LIFE ( WORK,RELATIONSHIPS AT HOME,FRIENDS),IF YOU UNDERSTAND AND PRACTICE THE SKILLS DESCRIBED IN THE BOOK.IT CHANGED MY LIFE.MANY THANKS TO THE AUTHORS.
Rating: -
This is one of the best books I have read in learning new skills especially in communication. I loved these authors- before this book I read, " Influencer" which I highly recommend.
There are many things I loved about this book:
Let's start with the concept of conversations becoming crucial or heated. I never knew there was specific skills that could be use to make conversation better and not have heated conversation escalates. What I learned was to learn to look for when conversation ... Read More
Rating: -
Have you ever been in a situation where the right choice of words keeps everyone focused on solving the matter at hand whereas the wrong words results in unproductive feuding and irrelevancies? I certainly have. I went looking for a book like this the moment I realized the importance of this skill. How about you? Interested?
If so, this book can help. It describes how to identify when you've stumbled into a crucial conversation - one where the choice of words is critical, and how to ... Read More
Rating:  -
Or what should you say...
Great book for learning the art of conversation in business and other situations. Great reading.
Rating: -
This is a great book for those of us that consult with family businesses, although I have also often used it with my large, publically traded clients, too.
I frequently ask that everyone on the management team read it, and then follow up by going through the key communications methods in a 1-2 hour session. This then becomes a foundation for - or a language for - how to communicate on sensitive issues going forward. Well written and useful.
|
|
|
|
